FAQs
What is Platinum Orchard Ltd ?
Platinum Orchard Ltd.. is your online destination to discover and shop unique contemporary art prints & posters. Each artwork is carefully curated by our team and shipped around the world.
How can I reach Platinum Orchard Ltd ?
If you're looking to speak to someone from Platinum Orchard Ltd, feel free to submit your request via our contact form and we'll get back to you as soon as possible.
What is Giclée print?
The word “Giclée” is French for “sprayed ink.” Today, the term is used to describe a sophisticated inkjet printmaking process which creates the highest quality fine art reproductions. Giclée printing offers extra-fine image resolution, helping retain a higher degree of detail from the original fine art or photographic images
How long does Giclée prints last?
A lot of research and development has gone into the various aspects and materials that make up a Giclée print. The archival nature of the print varies, but current scientific lab reports suggest that our recommended papers and Giclée printing process will produce a print that lasts between 100-200 years in optimal conditions. The high quality inks and perspex glazes we use on our frames offer great sunlight-resistance, but direct sunlight for prolonged periods of time could still fade a the print. Cheaper alternatives will fade rapidly in direct sunlight
Artworks are listed in cm and inches, which will I receive?
We produce prints and frames in both metric (centimetres) and imperial (inches) sizes. The sizing system being used depends on the country in which your order is being produced.
Country of production:
🇪🇺 EU = cm
🇬🇧 UK = cm
🇦🇺 Australia = inches
🇺🇸 USA = inches
For example, an artwork size of 45x60cm/18×24″ would be printed at 18×24” if produced in the USA but 45x60cm if printed in the UK. The reason we make this distinction is so that artworks are sized in the measuring systems local customers are most familiar with. For standalone rolled prints, this also allows you to more easily get it frames at your local shop or picture framer.
What back fixtures will my frame have?
Each artwork arrives ready to hang with the necessary back fixture. The size and country of production will determine which fixture you get. The frame will either be fully strung or with a sawtooth hanger.
I've placed an order, what next?
Great, so your order has now been sent to the print studio and will soon be produced. As all our art prints and framing is made to order, meaning we elimiate any unnessessary waste by only printing what sells. Don’t worry, this doesn’t mean there’s painfully long production and delivery times, as our studios operate 24/7, with over 80% of products being manufactured and shipped within 24-48 hours
Can I track my orders?
All order are sent tracked and you’ll receive tracking info via email once dispatched
What should I do if the item received is faulty / damaged?
As part of our Platinum Orchard Ltd. Promise, if an order gets damaged in transit, then we’ll reprint and replace your order free of charge. Read our returns policy here.
Can I use my Platinum Orchard Ltd. giftcard to pay online?
Yes, enter your gift card on the basket or checkout page.
Can I change/cancel my order?
Once an order goes into production it is automatically booked in with our shipping partner and production enters into multiple automated flows, so changing or cancelling an order is difficult. Feel free to contact us at hello@platinumorchard.com and we'll see what we can do.
If you need to amend your shipping address please email with the following details in the same format:
Shipping name:
First line of address:
Second line of address:
Town/City:
County/State:
Postcode/zipcode:
Phone number:
Email address:
What's your return and exchange policy?
Find our full returns policy here.
🌎 Where do you ship?
We ship globally! With print studios in the UK, Netherlands, US and Australia, we not only reduce the delivery costs for you but we also reduce our carbon footprint by printing as close to you as possible
What are your delivery/shipping lead times?
To eliminate waste and allow for our bespoke frames to be handcrafted, everything sold on Platinum Orchard Ltd. is made to order. But this doesn’t mean crazy long waiting times, as print labs operate 24/7, with over 80% of orders being made and then dispatched within 24-48 hours
Shipping times (after dispatch):
🇬🇧 UK = 2-3 working days
🇺🇸 USA = 2-5 working days
🇪🇺 EU = 5-7 working days
🇦🇺 AUS = 3-6 working days
🌎 Rest of world = 5-12 working days
These times are estimated and may be longer, especially during peak periods or holidays.
Will I be charged import fees?
We can guarantee there will be no additional import, custom or delivery fees on shipments to the UK, EU, AUS and USA*. For all other destinations it is pretty unlikely, but as with many international imports, you may be required to pay local duties or fees on the arrival of our order. Please note, Platinum Orchard Ltd.unfortunately can not advise on this, nor can Platinum Orchard Ltd. accept responsibility for these costs on orders outside of the UK, EU, AUS and USA. It is best to speak to your local authorities for more details
The only exception is A0 prints delivered to the EU, as these are currently shipped from the UK. So since Brexit these may be subject to fees.
Where are Platinum Orchard orders shipped from?
Orders are shipped from print labs in the UK, Europe, United States and Australia (Asia coming soon).
